SHIPPING AND RETURNS

1. Shipping quotes

Shipping costs are included in the prices indicated, for sending the artwork in Switzerland and in the countries of European Union that have reasonable cost service. For extra-UE shipping the cost is 100€.

We currently ship products to all countries in the EU zone, The United States, Canada, and other countries.

2. Delivery insurance

We select the best shipping providers to facilitate seamless delivery from the seller’s location directly to you.

Any damages to the packaging and or the product must be immediately notified on the Courier’s delivery note. If you accept the parcel without verification at the moment of the consignment, you may not make any objection to the exterior appearance and or damages of the parcel hereafter.

3. Custom Duties

VAT is applied to orders from Switzerland and it is included in the prices indicated. For orders from different countries VAT, import taxes and each further possible costs are to be paid by the buyer.

We strive to guarantee the most efficient service by preparing all necessary documents for Custom Duties and Taxes on our deliveries to EU Countries and to the United States.

Please note that duties and taxes may however incur additional charges upon arrival in your country. International delivery costs do not include any taxes or duties. These are determined by your local customs authority and may include sales tax or processing duties charged by your country. We are unable to estimate the amount of taxes and duties for your order as these charges are imposed directly by your local customs.

All taxes, duties, and customs charges are the responsibility of the customer and are not included in the cost of shipping. Palmyr.art can not be held as responsible for any of these fees or taxes, and is not responsible for any actions taken by customs on your package during delivery. Payment of these is necessary to release your order from customs. In the event that these charges are not paid upon arrival at the destination country and the shipment is refused by the receiver, we will request that the shipping carrier return the order. Upon receipt of the returned order, the customer will receive a refund for the returned products less any freight costs incurred by Palmyr.art.

4. Shipping time

Approximate deliver time is specified in the product page, but the Artist is not responsible for possible problems or delay generated by customs and shipping companies.

Due to the type of product we sell, it takes a bit for us to prepare the order. We want to make sure that it arrives safe to its destination. That’s why your order can take up to 4 weeks to arrive.

As soon as the expected delivery time is available from the courier, we will inform you by email along with the shipping details. The shipping time estimation may vary from delivery methods of our or your choice based on the type of order.

Once we send your order, we will send you an email with the shipment information.

5. Returning an Item

Don’t worry! The Palmyr.Art team wants you to be 100% happy with your Light Sculpture so If you change your mind, contact us and we will prepare your return.

A Buyer is entitled to a 14-day “cooling off period,” or a “right of withdrawal”, during which a Buyer may cancel his/her order and return an item without giving any reason, upon pertinent written notice to the Seller.

You can return the product purchased within 14 days from the date you received your order by contacting us at info@palmyr.art and we will guide you through the process. Once you have submitted your request, a return authorization will be given to you with return instructions. Please do not ship your return back without this authorization, as it will not be processed.

Please remember that the buyer will be responsible for the return shipping costs.