Frequent asked questions
What happens if I change my mind? WHAT IS YOUR RETURN POLICY?
Don’t worry! The Palmyr.Art team wants you to be 100% happy with your Light Sculpture so If you change your mind, contact us and we will prepare your return.
A Buyer is entitled to a 14-day “cooling off period,” or a “right of withdrawal”, during which a Buyer may cancel his/her order and return an item without giving any reason, upon pertinent written notice to the Seller.
You can return the product purchased within 14 days from the date you received your order by contacting us at info@palmyr.art and we will guide you through the process. Once you have submitted your request, a return authorization will be given to you with return instructions. Please do not ship your return back without this authorization, as it will not be processed.
Please remember that the buyer will be responsible for the return shipping costs.
Is there a tracking number available?
Once we send your order, we will send you an email with the shipment information.
DO YOU SHIP INTERNATIONALLY?
Shipping costs are included in the prices indicated, for sending the artwork in Switzerland and in the countries of European Union that have reasonable cost service. For extra-UE shipping the cost is 100€.
We currently ship products to all countries in the EU zone, The United States, Canada, and other countries.
When will my order be shipped?
Approximate deliver time is specified in the product page, but the Artist is not responsible for possible problems or delay generated by customs and shipping companies.
Due to the type of product we sell, it takes a bit for us to prepare the order. We want to make sure that it arrives safe to its destination. That’s why your order can take up to 4 weeks to arrive.
As soon as the expected delivery time is available from the courier, we will inform you by email along with the shipping details. The shipping time estimation may vary from delivery methods of our or your choice based on the type of order.
Once we send your order, we will send you an email with the shipment information.
Is it easy to install?
Yes! Our sculptures are design for minimal installation. Follow the instructions to ensemble it, plug and play!
